Hi

I know everyone says to avoid Winstanleys but they had a wheel i really wanted/needed and it was cheaper than everywhere else.

Anyway to cut a long story short it's ended up costing me big time, basically they sent me the wrong wheel (some £70 street wheel) instead of the £150 wheel with freecoaster i ordered. Rang them and they said send it back recorded delivery which i did (stupid mistake i know!)

So now it's gone missing and they haven't got it back and won't refund until they do. Obviously the post office won't refund the full value of the £70 wheel, let alone the £150 + £8 postage i've paid out.

Anyone else had anything like this happen? I know it's basically my own fault for ordering from them and then using the postage method they suggested.

Just had to vent that, it's been bugging me, it's now cost me £300 just to get one wheel

Dan

Yeah i think i'm going to go down the credit card route, just writing Winstanleys a letter with all the dates of phone calls/emails etc.

I guess paying the extra £10 from somewhere else would have been worth it!

I think someone should send Wankstanleys are link to this site and all the threads that say they are THE worsed mail order company EVER!!!

If you sent it recorded doesn't the Royal Mail have some maximum amount you can claim?  I thought Recorded was insured to a certain amount and then special was even more etc..

Thanks for all the replies. I've used billys and sourcebmx quite a few times and they've always been really good. It was only becuase it was slightly cheaper that i ordered from winstanleys this time.

It's the fact i sent it back recorded that's the problem, the maximum claim amount is £36. It's my own fault really, but that's the exact method they suggested to me to use over the phone.

The most irritating thing is the original f*ck-up was theirs and not mine.

I'll see how writing a letter to them goes if the credit card idea doesn't work.

Add www.cyclesportuk.co.uk to the best online site list - they've built me two great wheels in the past (one I'm still rolling the other I killed totally my own fault, lol).

I've used Winstanleys twice before without any problems but soooooo many other people I've talked to have said thet they've been screwed around. Both my orders arrived complete, correct, well packaged and within 72 hours of ordering.


The biggest Winstanleys ordering tips I can give are:

1) Just DO NOT order complete bikes from them!

2) Only order products that are listed as "In Stock - Normally Dispatched in 24 Hours" and email/ring them beforehand to double check. If the product status is "Available to Order - Normally Dispatched in 2-7 Days" then forget about it you're looking at easily a month wait...



Winstanleys prices are usually really good - but I'd be tempted to shop elsewhere.

im in the uk and i get all my stuff from pat at flatlandfuel so much cheeper even though its comming all the way from the states