I have found that the threads on the driveside of the axle that the locknut winds onto so that the driver can lock against to freecoast were stripped, which is the reason why the driver was taking so long to engage.Unfortunately I do not have an axle here to be able to replace it with, so I have contacted the suppliers to see if they are able to send one to us.
sorry but can you not take the thing apart and fiddle with it?
Your problem is ordering from wankstanleys they really have very little knowledge of bikes. I really dont know much about KHEs warrenty. Ive been told theyre quite good, so id just wait for a reply.
1) Your primary warranty contact should be the dealer you purchased the bike from. Winstanleys. 2) Their primary waranty contact should be the UK KHE distro which is Ison3) Contacting KHE direct will probably result in them explaining to you #1 and #2. Ideally your dealer should be handling this. Do you have the wheel in your possession? If not, get it back. Take it apart and post photos of the parts. Winstanleys description of the issue is vague. The community here at GF will probably be a lot more helpful and more efficient in getting your hub issue solved and get you riding your new bike.
man i had a guy who came into work the other day with a bike he had orderd from winstanleys in all fairness it was a MTB but he had just piced it toghether(front wheel,bars and pedals,usal flatpack stuff) but the quaility the bike was in was ofal!forks pop lock not working gears f*cked frok and even the lil mound threads for the waterbottle the welds came lose on em, ive heard lots of bad casses from them i never really belived it till i seen itask for a refund and get one at CRC
get in touch with arthur from khe i have dealt with him a few times in the past and i have always had great responses for him i emailed him saturday morn about some tyres and had a response 09.27am monday morning i have had several probs with winstanley and they always resolve the problem but not at the greatest of speed good luck