I won't go into a lot of boring detail, I'll just say that I had a small problem with a pair of shoes and the guys at Lotek went above and beyond in a way I couldn't imagine a larger company doing. I know we all have our preferences down to things as silly as the color of our clothes and which seatpost clamp to use, but to anyone that is not addicted to one shoe in particular, I would encourage you to give them your support.